How can we help?

Start here: the short version, and the seven first-time guides in order.

Create your account, name your family, put yourself on the tree, and send the first invite.

Add the people around you one card at a time, and learn what your household and extended family mean in Kunbaa.

Post a photo with the names written down, and choose Everyone, Extended family or Household.

Direct lines, the family groups Kunbaa keeps for you, and a free call from the top of any chat.

Share where you are for a set time or until you stop, with the relatives you pick — and nobody else.

The three access levels, the three switches, and how a relative asks for more.

Bring a GEDCOM file from another family-tree program, or the people in your WhatsApp group, onto your tree.

A code by email, Apple or Google, Face ID after that — and using more than one device.

Kunbaa is invite-only. Here's how to bring everyone in — free — and choose what each person can do before you send.

One name on every post, chat and tree card, whichever way you sign in.

A gentle way to get mum, dad or grandparents looking at family photos.

From one person to every generation: adding relatives, faces, and viewing the tree from anyone's place.

With a date, or 'date unknown' — what changes on their card, in chat and in invites.

Bring a tree from MyHeritage, Ancestry or another genealogy program into Kunbaa on the web — matched to the people you already have, and confirmed before anything is written.

Export the family's WhatsApp group, say how each person is related to you, and they join your tree — no message is read or kept.

Posting, memory drops and Moments, reactions, the Library — and who can see it.

Everyone in the family, Extended family, or just your Household — picked per post, enforced everywhere.

Admin, Can post and View only; the three switches an admin sets; asking for more access.

Direct lines, family groups, and free calls from the top of any chat.

Start one from a family group chat or tap Add during a call — and the two things group calls do differently.

Birthdays from the tree, the family calendar, invites, and the jobs behind every plan.

Family Safety: share for 15 minutes, 1 hour or 8 hours, or until you stop — with the relatives you pick — plus saved places and arrival alerts.

What's free, what Kunbaa Plus includes, the trial, and how paying and cancelling work.

What private means here — and an honest note on encryption.

How to get a complete copy of your family's archive today.

The in-app deletion steps, and what happens to shared family content.

The checks that fix most call problems.

What actually happens to the media in your family group — and how to save it.

Scanning, backups, and the one step most families skip: naming everyone.