Refunds and cancelling
Cancel, get a refund, or move between plans, whether you pay on kunbaa.com or in the app. Your family's photos and videos are never deleted because a plan ends.
How does the free trial work?
A first Kunbaa Plus subscription bought on kunbaa.com starts with a 14-day free trial. A card is needed to start it. If you cancel before the trial ends, you are not charged. If you don't, the first payment for the interval you chose is taken when the trial ends, and the plan renews from then on. Trials are not offered to an account that has subscribed before. In the App Store the offer is the first 2 weeks free, and in Google Play a free trial, each shown to you before you confirm.
How do I cancel?
Cancel with whoever bills you. Bought on kunbaa.com: sign in and go to Settings, then Plans, then Manage billing. Bought on iPhone or iPad, cancel it with Apple: Settings, your name, Subscriptions, Kunbaa (support.apple.com/en-us/118428). Bought on Android, cancel it with Google Play: the Play Store app, your profile picture, Payments & subscriptions, Subscriptions, Kunbaa (support.google.com/googleplay/answer/7018481). The plan stays on until the end of the period you have paid for, with no cancellation fee and no minimum term. Deleting your Kunbaa account cancels a kunbaa.com subscription but not one bought in an app store: cancel that in the store first.
Can I get a refund?
For a plan bought on kunbaa.com, email support@kunbaa.com and we will look at it. If you were charged by mistake, charged twice, or charged after you cancelled, we refund it. Cancelling stops the next renewal but does not by itself refund a period that has already started, unless the law requires a refund; your rights under the Australian Consumer Law, and your own country's consumer law, are never reduced by this. For the App Store, Apple decides refunds, not Kunbaa: ask at reportaproblem.apple.com, signed in with the Apple Account you paid with. For Google Play, request it from Google Play (support.google.com/googleplay/answer/2479637).
What happens to our photos and videos if we stop paying?
Your family's archive is never deleted. It stays readable to everyone in the family, and anything kept while you were on a paid plan stays kept. What changes is what happens next: adding goes back to the free allowance, new videos in the archive go back to the free plan's length, and photos and videos sent in chat from then on follow the free plan's window. You can ask us for a full copy of your family's content at any time, on any plan, free of charge.
Who does one plan cover?
One person pays, and the plan covers their household. A plan covers the payer's household: their partner, their children and their partner's children, adopted children included, and both sets of parents, up to 20 accounts. Other relatives use Kunbaa free, or take their own plan. A subscription that started before 22 October 2026 keeps covering the whole family until its current billing period ends. Nobody the plan covers needs a card.
Can I move between Kunbaa Plus and Kunbaa Ultra?
On kunbaa.com, a Kunbaa Plus subscriber moves up to Kunbaa Ultra from Settings, then Plans: the payment page shows what you will pay before you confirm. Moving down takes effect at the end of the period you have already paid for, so you keep Kunbaa Ultra until then. A plan bought in the App Store or Google Play is changed in that store.
What currency do you charge in, and is tax included?
On kunbaa.com prices are in US dollars, and your bank may convert them. Where we have to charge tax, such as GST in Australia, it is included in the price, never added on top, and your invoice shows it. kunbaa.com does not take payments from every country yet; where it can't, checkout says so before anything is charged. The App Store and Google Play charge in your local currency and show that price, with any tax, before you confirm.
What is a founding-family year?
A founding family is given a year of Kunbaa Plus for their household by invitation, redeemed on kunbaa.com. It costs nothing and needs no card. It doesn't renew by itself, so nothing is charged when it ends: your family goes back to the free plan, and your family's archive is never deleted. If you start a subscription during that year, the subscription is what covers you, and the year keeps counting down beside it.
The full rules are in section 10 of the Terms of Service, and what we keep about payments is in the Privacy Policy.